Helicopter Help?

I’m the liaison for First Year Experience and am familiar with the term helicopter parents. These are parents who hover around their children, contacting the university to keep tabs on their children. We’ve all heard of the extreme cases (ie. asking to go on job interviews with their children). A recent study however, suggests that those students with close ties to their parents are more satisfied with their university experience. On the flip side, these students often have lower grades. An interesting point – are the parents involved because the students need extra help or is the relationship hurting the students but not allowing for full growth?

I’ve grappled with what role we should have with parents. I’m not convinced that over involvement at the university level is a good thing but it is a fact that students still approach parents and friends as first line help. I’d considered holding a parent’s orientation, and this year our marketing, communications and outreach librarian held our first parent’s night and it was a success. Parents appreciated knowing where to send their children for help.  I think that’s a role we can be happy with. Parents want to see their children succeed and often don’t know how to help – by having a night to highlight the support available to their children, we’ve played an important role but not one that has to perpetuate the helicopter syndrome.

Approach with Caution

Second Life should be approached with caution by academic institutions as there are numerous ramifications to consider. Second Life is not always a peaceful, quiet place – it is filled with sex, gambling, and griefers and depending on personalities, one may become addicted to the virtual world. We can control spaces we own in Second Life but we can not prevent students from leaving our space and entering more virtually dangerous areas. As academics, we must consider what it means to bring a student into this atmosphere. This is not the first time academia has encountered this muddy area though. The Internet’s birth is similar in a number of ways – it started out clunky and often with sex and gambling as a major portion of content. As with Second Life, the Internet can be an addictive space. We have since learned to work in this space and to use it effectively. In fact, many of us cant imagine working without it. Perhaps we will be the same with virtual worlds in the future.

The Chronicle of Higher Education recently had an article cautioning academic use of Second Life. I think that it is important to consider what it means to bring students into Second Life, what are the ethical concerns of this virtual world? That being said, I don’t think that that should scare us away from exploration. We need to caution and educate students as to what it means to be in a virtual world – what are the protocols, how can we behave in a virtual world. One of the important parts of exploration is discussion and we should have a discussion at all levels – departmental, administrative and campus wide. Consider what it means to you and your students to be in a virtual world and approach with caution.

Where did summer go?

Well, the campus is thriving again, the student centre is chaos, and there is noise again in the library. Yes, it is the first day of classes. Yesterday was our annual Clubsfest and we handed out 1125 waterbottles (pic to come) in an hour and a half! The bottles promoted both our campus libraries and the local public library. Students were asking for them all day! Guess we’ll have to order more next year, although I hope to do more with our welcome week, something more akin to the Ubiquitous Librarians‘ events.

It’s a busy fall ahead, with my distance course to teach, instruction to do, new responsibilities as a liaison and presentations to prepare for.

We’ve been busy at the library. We’ve relaxed our food policy, started an online group study room booking system, are constantly updating our website to function better and are working have a new popular fiction collection. And, I’m going to buy  I bought a Second Life Island today! We have 5 new librarians with 2 more on the way and 4 interns to help shake things up too. It’s going to be a busy and interesting fall!

update: I forgot to mention that we added Amazon links to our catalogue and have gotten our first self-check-out machine! – there’s just so much happening!

New Library Wiki!

I created a wiki to go along with the First Year Experience Liaison work I do. The Mac Library Experience provides important information to first years and those new to Mac in one convenient place. Presently, you have to apply to leave comments but I’m questioning that decision at the moment. Check out what the UL has to say about it too (sorry, a little pat on the back).

Oh, and a personal shout out to my mother and grandmother who are celebrating their birthdays today 🙂

Update: The wiki made the Daily News. Also, I’m on vacation, so posts will be infrequent. More when I get back!

Changing Info Needs

There’s a great article in the new issue of Educause which shares the result of a recent survey of librarian and faculty views of libraries (quick, now go read it). Most of the results are not surprising and it suggests that librarians and faculty still don’t always see eye-to-eye. I found it unsurprising that faculty are using the library less frequently but that’s not to say they’re not using our resources. While faculty see the library becoming less relevant they do not want library funds to be directed elsewhere and still see the library serving a preservation need. Libraries provide essential resources and this role will unlikely change, it is the manner in which we offer these resources and even our services that will change. Unsurprisingly, both faculty and librarians see electronic resources become an increasingly dominant format.

One thing that I tend to disagree with is that the article suggests that librarians generally see their role remaining unchanged. This may be what the survey suggested but many of the librarians I know, myself included, do not feel this is the case. A session I attended at CNI on the future of academic libraries also suggested the need for libraries and librarians to start reconsidering their positions and roles and I think many of his predictions, although they may be hard to take, may not be far off the mark.

I do agree with the idea that libraries need to take a leadership role in a number of areas, including preservation and collections (the future of the e-book and the move to online journals).

Surveys such as this are essential in reminding librarians that faculty may not have the same opinions on important issues. Libraries are a’changin’ and we as librarians will need to change too.

OPAC Update

I’m a bit behind the times. A short while ago we launched our Endeca-powered catalogue and I’ve been playing with it when I can. Check it out on our homepage! Amanda Etches-Johnson has a great post that sums up Endeca (better than I ever could. I’m still learning all of the ins and outs of this new interface). I think there’s a lot of potential with Endeca, however, I am discovering that I was far more attached to booleans than I had previously thought. I think students will enjoy this new interface. This summer will be spent refining my Endeca skills and updating all of my instruction for the new interface.

Immersive Learning Librarian

This was announced a little while ago but I’ve only decided to blog about it now. I know there has been a lot of interest in this topic. We’ve hired our Immersive Learning Librarian, who will be looking into virtual worlds, gaming, and other immersive environments. Congrats to Shawn McCann! I hope to be working with him on our Second Life presence and I’m sure he’ll have some great ideas to help our presence grow there.

Congrats to the other librarians we have also recently hired:

McMaster Second Life Virtual Reference Service

Starting tomorrow, we will be offering virtual reference service in our space on Cybrary City! Thanks to the 5 volunteers who have agreed to help me out! This is a pilot to see if such a service is necessary and how it might be staffed. We are just starting the summer term here,  so we will be running the pilot for the extent of the term. Feel free to stop by and ask a question! For more info, check out our post in the Daily News.

Strategy for Academic Libraries in the Next Quarter Century

This was probably the most controversial session I attended, but forecasting is often controversial. David Lewis outlined what he thought would occur over the next 25 years.

  • we need to finish the migration from print to electronic, particularly reference collections and journals and start planning for move to ebooks
  • retire legacy collections (ie. put jstor journals in storage)
  •  create diversity of user study spaces
  • reposition information tools, resources, and expertise – be where the students are (google), embed librarians – less routine interaction and more technology and personal relationships, provide new services for research and scholarship
  • move from purchasing material to curating content – this will be the result of open access scholarship, partons will be less reliant on local collections. Lewis predicts that while we spend 80/20 on material purchase and content curating, this will change to 40/60.

While this may seem difficult to achieve, Lewis believes it can be accomplished. He stresses repositioning oursevles and change our service model. He sees a hybrid model of librarian/technologist/instructional design with skills including teaching new information skills, develop and manage information support systems and building collections of curated content. This transformation will take some time to achieve.

Other thoughts included meeting the needs of the undemanding before addressing those of the demanding. I’m not sure this is possible, as the demanding are often the impatient ones who will make life difficult. Another point was to watch what patrons are doing rather than asking them. This makes more sense, as patrons often don’t realize what they want and asking puts them on the spot.

Horizon Report

Alan Levine, Bryan Alexander and Cyprien Lomas summarized 6 of the trends noted in the annual Horizon report. The report examines technology trends and hypothesizes which will affect libraries and education in the near horizon (adoption in the next year, 2-3 years, 4-5 years) . The process to narrow down to technologies is difficult at best but the trends include:

  • user-created content
  • social networking
  • mobile phones
  • virtual worlds
  • new scholarship and emerging forms of publication
  • massively multiplayer educational gaming

It was a great candid discussion and we were asked if we felt the trends were “out there” or not. While many libraries are starting to look into these technologies I think they were right that these will be the major ones that will be adopted in the next few years. Adoption is the key term – there are a number of other technologies that may be examined in the near horizon but adoption will likely go to those we are already getting comfortable with. The question will be whether we adopt them in time or whether our patrons will have moved on to the next big thing as we adopt them on their way out. I think it was a good thing to note the type of technology (social networking) rather than a particular product (we’re already seeing MySpace use decline). What do you think?